North American Product Planning and Delivery – PayPal

Posted on September 22, 2010. Filed under: Jobs, Marketing, Maryland Jobs, Omaha, Omaha NE, PayPal, Product Management, Product Marketing, Project Management, San Jose, San Jose Jobs | Tags: |

Apply at and reference requisition 41717BR

Primary Job Responsibilities

PayPal serves a wide spectrum of businesses and consumers in North America (NA) with an ever increasing set of innovative services that enable and enhance online commerce. North America’s merchant services team supports millions of merchants generating over $2,000,000,000 in PayPal revenue with strong YOY growth.

The PayPal NA Merchant Product team represents PayPal’s largest region from a business and customer perspective to other product and development groups within PayPal. Further the group assures we deliver the best products and services to our customers.
The aspiration of PayPal Merchant Services is to win in NA through solutions that drive incremental sales for merchants and delight our customer’s customers.  Our services compete in a dynamic market and require strong planning and execution leaders to take the business to the next level.

The role of the Planning and Deployment Leader will be to own the overall process for delivering new products and services to the NA market. This person will be expected to be a process expert and influential leader within PayPal, working with Product, Development, Account Management, Integration, Sales and Marketing teams, to assure quality solutions are effectively delivered in order to achieve the financial and operational targets for the NA region through a combination of:

• Developing a thorough understanding of product and business objectives and building plans and processes to assure objectives are achieved
• Facilitate participation of impacted customer facing teams in the upfront product planning efforts
• Balancing product and development priorities to deliver optimum return on the NA Region’s product investments
• Managing internal product vendors such as Global Product, Platform, Risk and Credit
• Leading a team of employees to coordinate product roll outs and product training
• Access and assure operational readiness prior to major product releases
• Track and manage product deficiencies to drive resolution
• Lead data driven continuous improvement efforts for the product planning and deployment process
• Co-coordinating where required with EU and APAC regions to ensure best practices are shared globally 

Job Requirements        

• Extensive industry experience related to financial services or ecommerce
• 10+ yrs experience in a project or program management role
• 5+ yrs experience managing new product launches or product releases
• Excellent interpersonal, communication and presentation skills
• Ability to get things done with matrix teams and managing by influence
• Able to manage multiple projects simultaneously and comfortable working in a fast-paced environment
• Strong organizational and process management skills
• Comfortable using project management and collaboration tools
• Well versed in product life cycle methodologies
• Proven team leadership and people management skills
• Ability to set priorities, dates and hold team members accountable
• PMP or other Project Management Certification a plus


Bachelor’s degree required. Masters degree or equivalent preferred.

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