Manager, Content 2 – Tech Writing – PayPal, San Jose, CA

Posted on August 18, 2010. Filed under: California Jobs, PayPal, Technical Writer |

Meet the qualifications? Apply online at and use requisition code 40184BR

Primary Job Responsibilities

PayPal is seeking a technical writing manager with a strong background in managing technical writing teams, who has written a range of technical material, including writing for API developers. The technical writing manager is expected to manage a group of experienced technical writers and to become expert in PayPal developer and merchant products.


  • Manage a team of technical writers
  • Lead the team to create best in class technical documentation
  • Ensure DITA is implemented in all documents and that content can be delivered in a range of formats including web pages and pdfs
  • Generate enthusiasm and keep morale high in a demanding and fast-paced environment
  • Liaise with different departments, including engineering, product management and user experience, to ensure the technical writing role and purpose is understood and appreciated
  • Manage the technical writing workload – ensure that all new products are documented
  • Implement key metrics to measure the success of the documentation

Job Requirements

  • Excellent management skills
  • Excellent oral, written, and editing skills
  • Experience managing technical writing projects for web delivery


Bachelors Degree or Equivalent

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Transaction Management Sr. Analyst – PayPal – San Jose, CA

Posted on August 16, 2010. Filed under: Analytics, California Jobs, PayPal, Quantitative, San Jose, San Jose Jobs |


The PayPal Global Core Payments group is responsible for defining and managing global payment solutions and partnerships that enable the movement of funds into and out of the PayPal system. Transaction Management Sr. Analyst, a critical and highly visible role of Global Core Payments, will manage transaction expenses logic and provide insights/analytics to optimize transaction expense.


• Manage transaction expense logic and process by working with various parties – markets, platform, data management, to design data architecture, ensure the relevant cost data captured correctly in Teradata, which is critical to manage transaction expense

• Develop statistical and financial models to analyze the business impact of new initiatives, changes to existing initiatives (e.g. contract re-negotiations), process improvements and fee changes

• Support initiatives to optimize transaction expense

• Provide analysis and recommendations on transaction costs to support the markets, compliance, strategy and GCP platform teams

• Maintain and enhance key business reports, and communicate the trends and opportunities

• Engage in end-to-end project management, including problem/project scoping, methodology/approach, fact/data gathering and manipulation, analysis and modeling, problem solving, and communication of insights and recommendations.

• Present business insights to multiple levels of management across business units and functional areas

• Develop strong working relationships with cross-functional groups across the organization


• 4-7 years of experience in analytics/quantitative role in banking, consulting or related industries

• Demonstrated excellence in quantitative analysis

• 2-7 years experience with SQL (preferably on Teradata), and a good understanding of relational databases(foreign keys, primary keys, normalization etc.)

• High level of proficiency in Base SAS and SAS Enterprise Miner

• Solid knowledge of UNIX environment and basic UNIX scripting

• High level of proficiency in Excel, Access and PowerPoint

• Strong problem-solving & multi-tasking skills

• Excellent interpersonal, communication and presentation skills

• Ability to ensure quality of analytics with the mindset of big business picture

• Working in cross-functional and cross-cultural teams, and be able to communicate technically intricate concepts/results in business terms

• Familiarity with payment is preferred

• BS in a quantitative field, MS preferred

Feel you meet the qualifications? Please forward your resume to khollenshead (at) paypal (dot) com.

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Manager – Transaction Expense & Loss – PayPal – San Jose, CA

Posted on August 12, 2010. Filed under: Accounting, California Jobs, Finance, Jobs, PayPal, Risk |

To apply please visit:

Requisition 41830BR

Primary Job Responsibilities

Build, lead and manage an exceptionally high performing team. Design world class processes to:

  1. Proactively detect, monitor and interpret changes in the business that will impact transaction expense and loss;
  2. Ensure all transaction expense and loss related entries are accurately and efficiently recorded in the General Ledger (G/L) timely;
  3. Analyze, compile and read out monthly actual results in an a manner which provides assurance of integrity and meaningful  insights into the underlying drivers, and provides all necessary schedules and support for the preparation of the consolidated PayPal financial results package.
  • Work with the Risk Forecasting, Global Core Payments (GCP) and FP&A teams to ensure effective coordination and communication around forecasting and actual book results.
  • Serve as an independent, secondary check to the Risk Forecasting model selections; data, logic or process changes, “on top” adjustments and overall monthly results that serve as the basis for the transaction loss results. Ensure controls over the loss forecasting models and their respective processes are sound and consistently applied. Ensure change management and exception documentation policies and practices are effective and adhered to.
  • Work with GCP, BU’s and geographies to ensure new or changes to existing processors and/or services, fines, penalties, and other related activities get detected, vetted and concluded upon in a complete, timely and effective manner prior to needing to be recorded to the G/L.
  • Maintain quality, best practice reconciliations for all assigned accounts.
  • Manage the preparation of client audit schedules and work with the external auditors
  • Collaborate with the Global Financial Product (GFP), PD and BU teams on new product, processor, contract changes, currency launches and general market expansions that impact transaction expense and loss processes.


BA or higher degree in Accounting or Finance. CPA a plus


  • 10 or more years relevant work experience in accounting required, including experience in high volume, complex accounting processes. Transaction loss, credit card processing, or bank transfer processing experience (e.g. ACH) a strong plus.
  • 5 or more years of leadership and management experience with proven results for building and leading highly effective teams.
  • Experience with actuarial models and methods a strong plus
  • Experience with a large, global company. Public accounting experience a strong plus
  • Financial institution or payments industry experience a strong plus
  • Experience working with complex, multi-system environments including data extraction, interfaces, complex data marts and database reporting tools. Essbase, BW, MicroStrategy, a plus
  • Experience with top tier ERP systems required. Previous SAP experience a plus
  • System and process architecture, troubleshooting, reengineering and mapping
  • Project team level participation in new systems implementations a strong plus
  • Proficient in Microsoft Office products
  • Interacting with external parties including auditors and other service providers

To apply please visit:

Requisition 41830BR

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Sr. Director, Risk OE and Governance for PayPal’s Omaha, NE Office

Posted on July 29, 2010. Filed under: Audit, Jobs, Omaha, Omaha NE, PayPal, Risk | Tags: , , |

Apply online here:

Omaha, Nebraska Location

Primary Job Responsibilities

The Senior Director, Risk OE and Governance will have broad responsibilities for driving improvement in the risk governance structure throughout eBay Inc. This will include leading improvement within a specific risk function (ERM, IA, etc.), as well as further coordination amongst the broader risk family. Scope of the role to include domestic and international activities through eBay Inc. as well as contributing to execution of the audit plan.

Job Requirements

1. Internal Audit standards and practices

• Maintain consistent audit standards and methodology in line with industry expectations (includes development of appropriate audit work paper and project management automated solution)
• Deploy joint ERM/IA assessment process in line with business planning timeframes
• Implement repeatable, valuable joint reporting
• Perform limited internal audit QA to provide comfort that audits are being performed in line with updated standards
• Lead key projects outside of standard audit schedule (management requested, BOE Items, regulatory comments, etc.)

2. Lead audits for designated business units and develop appropriate relationships to ensure effective IA assessment and coverage.

3. Incorporation of broader risk functions (beyond ERM/IA) into coordinated effort on highest risk activities

• Expansion of existing governance processes into broader GRC viewpoint (in line with organizational appetite and existing operating processes)
• Lead and expand the current risk round table
• Broaden the ERM/IA assessment processes to include other risk functions
• Annual planning cycles for broad set of risk functions to ensure consistency in approach and coverage
• Develop key “risk reporting” to provide exec level snapshot of current state of risk
• Provide scalability and operational excellence through delivery of efficient and effective risk management

4. Develop “risk function” leadership training program to educate the organization and develop more mature leaders throughout the organization.


Bachelors Degree Required

Apply online here:

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Sr. Customer Quality Manager – PayPal – Phoenix

Posted on July 21, 2010. Filed under: Arizona Jobs, PayPal, Phoenix, Scottsdale | Tags: , |

Interested? Apply at

PayPal’s payment infrastructure team is looking for a seasoned technologist with computer science training, successful people/project management experiences as well as technical expertise to lead a highly skilled quality team in a fast moving, highly demanding but rewarding environment.  An ideal candidate for this role would be someone who has deep root in various technologies like database, test automation for APIs and services, data-driven test frameworks, programming languages (C++/Java), system architecture, UNIX/Linux environments as well as web technologies. This person needs to be able to handle the complexity of the daily activities and think both tactically and strategically to deliver high quality products to meet our business needs.

In order to meet our aggressive growth plan, we need a thought leader to partner with cross-functional teams and peer quality teams to continue innovating and finding creative ways to improve efficiency and gain synergy across all payment areas. Detailed analysis to understand the root cause of issues/gaps, effective communication to articulate new ideas/solutions and strong advocate for quality are required to be successful for this role.

·The manager will be located in Scottsdale, AZ., with people management responsibilities for local employees.

·Strong communication skills to collaborate with cross-functional teams located in San Jose and Chennai.

·Proven leadership track records to lead initiatives and changes in a large organization.

·Manage testing efforts of large scale initiatives implemented by Payment Infrastructure teams that meet market needs with respect to functionality, performance, scalability and reliability

·Provide technical, tactical and strategic direction to the Quality team to test the changes planned in each release

·Plan the test strategy and white box automation efforts for each release ensuring high automation and thorough coverage

·Drive schedules and ensuring dependencies are identified and actively managed.

·Track test coverage and defect metrics on a regular basis to ensure project is tracking well to timelines

·Communicate overall testing status and issues on a regular basis

·Mentor and develop team members

·10+ years of industry experience in testing and deploying highly available applications

·5+ years hands on technical management

·Strong familiarity with web technologies, financial applications, and business complexities

·Ability to design and review test plans for complex applications

·Strong background in data-driven, white box test automation & system-level testing

·Ability to lead a highly skilled white box QA team from test planning through production launch

Basic Qualifications

·Excellent written and verbal communication skills required

·Experience with programming in Java and/or C++ preferred

·Previous employment in a fast pace environment is preferable

·Experience in some aspect of financial services is desirable

·Education BSCS or BSEE or Other Related 4yr Technical Degree

Interested? Apply at

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