Product Management

North American Product Planning and Delivery – PayPal

Posted on September 22, 2010. Filed under: Jobs, Marketing, Maryland Jobs, Omaha, Omaha NE, PayPal, Product Management, Product Marketing, Project Management, San Jose, San Jose Jobs | Tags: |

Apply at www.ebaycareers.com and reference requisition 41717BR

Primary Job Responsibilities

PayPal serves a wide spectrum of businesses and consumers in North America (NA) with an ever increasing set of innovative services that enable and enhance online commerce. North America’s merchant services team supports millions of merchants generating over $2,000,000,000 in PayPal revenue with strong YOY growth.

The PayPal NA Merchant Product team represents PayPal’s largest region from a business and customer perspective to other product and development groups within PayPal. Further the group assures we deliver the best products and services to our customers.
 
The aspiration of PayPal Merchant Services is to win in NA through solutions that drive incremental sales for merchants and delight our customer’s customers.  Our services compete in a dynamic market and require strong planning and execution leaders to take the business to the next level.

The role of the Planning and Deployment Leader will be to own the overall process for delivering new products and services to the NA market. This person will be expected to be a process expert and influential leader within PayPal, working with Product, Development, Account Management, Integration, Sales and Marketing teams, to assure quality solutions are effectively delivered in order to achieve the financial and operational targets for the NA region through a combination of:

• Developing a thorough understanding of product and business objectives and building plans and processes to assure objectives are achieved
• Facilitate participation of impacted customer facing teams in the upfront product planning efforts
• Balancing product and development priorities to deliver optimum return on the NA Region’s product investments
• Managing internal product vendors such as Global Product, Platform, Risk and Credit
• Leading a team of employees to coordinate product roll outs and product training
• Access and assure operational readiness prior to major product releases
• Track and manage product deficiencies to drive resolution
• Lead data driven continuous improvement efforts for the product planning and deployment process
• Co-coordinating where required with EU and APAC regions to ensure best practices are shared globally 

Job Requirements        

• Extensive industry experience related to financial services or ecommerce
• 10+ yrs experience in a project or program management role
• 5+ yrs experience managing new product launches or product releases
• Excellent interpersonal, communication and presentation skills
• Ability to get things done with matrix teams and managing by influence
• Able to manage multiple projects simultaneously and comfortable working in a fast-paced environment
• Strong organizational and process management skills
• Comfortable using project management and collaboration tools
• Well versed in product life cycle methodologies
• Proven team leadership and people management skills
• Ability to set priorities, dates and hold team members accountable
• PMP or other Project Management Certification a plus

Education

Bachelor’s degree required. Masters degree or equivalent preferred.

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Sr Manager Digital Goods Segment – PayPal

Posted on September 13, 2010. Filed under: California Jobs, Jobs, Marketing, Maryland Jobs, Omaha, Omaha NE, PayPal, Product Management, Product Marketing, San Jose, San Jose Jobs |

Are you the ideal candidate for this position? Then please apply at www.ebaycareers.com and reference requisition 41685BR

Can be located in either San Jose, CA; Omaha, NE or Timonium, MD

Primary Job Responsibilities

PayPal serves a wide spectrum of businesses and consumers in North America (NA) with an ever increasing set of innovative services that enable and enhance online commerce. North America’s merchant services team supports millions of merchants generating over $2,000,000,000 in PayPal revenue with strong YOY growth.

The PayPal NA Merchant Product team represents PayPal’s largest region from a business and customer perspective to other product and development groups within PayPal. Further the group assures we deliver the best products and services to our customers.

The aspiration of PayPal Merchant Services is to win in NA through solutions that drive incremental sales for merchants and delight our customer’s customers.  Our services compete in a dynamic market and require astute and outward looking product and marketing leaders to take the business to the next level.

The role of the DG Market Segment Leader will be to own the strategy and P&L for the DG segment in NA including online-gaming, media and other sellers of intangible goods and services. This person will be expected to be a segment expert and influential leader within PayPal, working with Product, Development, Channel, Sales and Marketing teams, to address market segment needs and achieve the financial and operational targets for the NA region through a combination of:

• Developing a thorough understanding of the market including problem/opportunity identification, market definition, win/loss analysis and buyer/user personas
• Communicating market needs to and driving product priorities via Global Product Line Teams (GPLTs), PayPal Risk, Platform Team, and Global Credit Organizations
• Optimizing the NA product portfolio, pricing and distribution strategy.
• Defining and articulating product positioning
• Strategizing growth in new customer acquisition across all channels (website, channel, and telesales)
• Working with the NA merchant marketing, sales, channel and account management teams on go-to-market planning for new products or product changes
• Working with business development and channel teams to identify and win partnership opportunities and strategic alliances
• Developing business cases for product additions or enhancements
• Acting as a consolidated and data driven “voice of the customer”
• Coordinating where required with EU and APAC regions to ensure best practices are shared globally

Job Requirements

• Extensive industry experience related to financial services, ecommerce.
• 10+ yrs experience in a product management, product marketing or product strategy role
• 5+ yrs relevant real-world experience serving or operating in the online-gaming, media or social networking market space.
• Excellent interpersonal, communication and presentation skills; comfortable making c-level or public presentations
• Ability to get things done with matrix teams and managing by influence
• Able to manage multiple projects simultaneously and comfortable working in a fast-paced environment
• Proven leadership skills
• Strong analytical skills – able to understand and interpret data, make decisions based on data and solid business case rationale
• Talent to draw hypothesis and lead efforts to prove them through testing and/or research

Education

Bachelor’s degree required; Masters degree or equivalent preferred

Are you the ideal candidate for this position? Then please apply at www.ebaycareers.com and reference requisition 41685BR

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Sr. Manager B2B Products – PayPal

Posted on September 13, 2010. Filed under: California Jobs, Jobs, Marketing, Maryland Jobs, Omaha, Omaha NE, PayPal, Product Management, Product Marketing, Strategy |

Are you the ideal candidate for this position? Then please apply at www.ebaycareers.com and reference requisition 41686BR

Can be located in either San Jose, CA; Omaha, NE or Timonium, MD

Primary Job Responsibilities

PayPal serves a wide spectrum of businesses and consumers in North America (NA) with an ever increasing set of innovative services that enable and enhance online commerce. North America’s merchant services team supports millions of merchants generating over $2,000,000,000 in PayPal revenue with strong YOY growth.

The PayPal NA Merchant Product team represents PayPal’s largest region from a business and customer perspective to other product and development groups within PayPal. Further the group assures we deliver the best products and services to our customers.
 
The aspiration of PayPal Merchant Services is to win in NA through solutions that drive incremental sales for merchants and delight our customer’s customers.  Our services compete in a dynamic market and require astute and outward looking product and marketing leaders to take the business to the next level.

The role of the b2b Market Segment Leader will be support the strategy and P&L for the sub-segment of small and midsize businesses (SMBs) selling to other businesses in NA.

This person will be expected to be a segment expert and leader within PayPal, working with Product, Development, Channel, Sales and Marketing teams, to address market segment needs and achieve the financial and operational targets for the NA region through a combination of:

• Developing a thorough understanding of the market including problem/opportunity identification, market definition, win/loss analysis and buyer/user personas
• Communicating market needs to and driving product priorities via Global Product Line Teams (GPLTs), PayPal Risk, Platform Team, and Global Credit Organizations
• Optimizing the NA product portfolio, pricing and distribution strategy.
• Defining and articulating product positioning
• Strategizing growth in new customer acquisition across all channels (website, channel, and telesales)
• Working with the NA merchant marketing, sales, channel and account management teams on go-to-market planning for new products or product changes
• Working with business development and channel teams to identify and win partnership opportunities and strategic alliances
• Developing business cases for product additions or enhancements
• Acting as a consolidated and data driven “voice of the customer”
• Coordinating where required with EU and APAC regions to ensure best practices are shared globally

Job Requirements 

• Extensive industry experience related to financial services, ecommerce.
• 10+ yrs experience in a product management, product marketing or product strategy role
• 5+ yrs relevant real-world experience serving or working for a government or non-profit entity.
• Excellent interpersonal, communication and presentation skills; comfortable making c-level or public presentations
• Ability to get things done with matrix teams and managing by influence
• Able to manage multiple projects simultaneously and comfortable working in a fast-paced environment
• Proven leadership skills
• Strong analytical skills – able to understand and interpret data, make decisions based on data and solid business case rationale
• Talent to draw hypothesis and lead efforts to prove them through testing and/or research

Education

Bachelor’s degree required; Masters degree or equivalent preferred

Are you the ideal candidate for this position? Then please apply at www.ebaycareers.com and reference requisition 41686BR

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Product Experience Manager – PayPal – Toronto, Ontario

Posted on September 1, 2010. Filed under: Jobs, Marketing, PayPal, Product Management, Toronto Jobs |

Think you match the qualifications? Please forward your resume to khollenshead (at) paypal (dot) com and reference requisition 41692BR. To see more PayPal job opportunities please visit http://www.ebaycareers.com.

Primary Job Responsibilities

We are looking for a Product Experience Manager to help ensure that PayPal continues providing the best checkout experience for its buyers and seller. This position requires being the voice of the customer in overseeing on-site design and content to help ensure user adoption and comprehension.

The Product Experience Manager will collaborate with the local Canada team, global stakeholders, and cross-functional teams located in different locations. 

  • Perform content outlines, audits, inventories
  • Own content creation and adaptation for websites, emails/notifications and online documents
  • Create standard templates/samples that can be applied to new and existing content of same type
  • Perform basic HTML editing in content management system
  • Copyedit and proofread web content
  • Assure web-based content is archived for future needs and reference
  • Assemble localization kit to hand-off to translation and localization partner
  • Manage localization including translation, testing, and local reviewers for each language
  • Understand browser capabilities, IT infrastructure, content management systems, and HTML templates to ensure that content schemes are feasible and deliverable
  • Participate in product design reviews
  • Collaborate on project plans and cross-functional teams throughout the product lifecycle

Job Requirements

This position requires a strong communication, writing, and project management skills. The ideal candidate has a successful track record in managing content with a best-in-class online or financial services company.

  • Minimum 2 years of directly related web content management
  • Strong organizational ability and skill in prioritizing multiple priorities and requests
  • Ability to collaborate with cross-functional team members across departmental lines across the globe
  • Comfort with small, start up, growth oriented environment
  • Preferably fluent in Canadian French and English

Education

Bachelors Degree Required

Think you match the qualifications? Please forward your resume to khollenshead (at) paypal (dot) com and reference requisition 41692BR. To see more PayPal job opportunities please visit http://www.ebaycareers.com.

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Sr. Product Manager – PayPal, San Jose, CA

Posted on August 25, 2010. Filed under: California Jobs, Jobs, PayPal, Product Management, San Jose, San Jose Jobs |

 Interested? Apply at http://www.ebaycareers.com and use requisition 42132BR.

Primary Job Responsibilities

Objective: Create a compelling consumer focused onboarding experience that maximizes customer comprehension of PayPal’s products and services and the number of prospects who use them in the first 90 days of signing up.

The global consumer onboarding product manager will work with product and marketing managers in different geographies, analyze the current behavior, customer feedback, opportunities, planned improvements, competition and best practices to lead a team of User interaction and tech experts to create a best-in-class consumer onboarding experience that will achieve the goals outlined above.

In addition, the product manager will work with the teams in different markets to create the best go to market plan to pilot the new experience and eventually launch it globally. This position be part of the Customer Experience team in PayPal’s Global Product and Experience organization.

Job Requirements

At least 5 years in product management with a focus on Internet consumer products and/or experiences. A demonstrated ability to analyze and improve online acquisition, activation experiences. Any experience in consumer concept selling would be a plus. So, will be international experience and understanding of multiple consumer markets.

The ideal candidate will have a knowledge of best practices in consumer internet interaction and an appreciation of how different interaction and visual styles affect appeal and comprehension for customers. Knowledge of payment products, compliance requirements would give an advantage.

Education

Bachelors Degree Required

Interested? Apply at http://www.ebaycareers.com and use requisition 42132BR

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Product Manager Sought By Convio

Posted on May 17, 2010. Filed under: Austin, Austin Texas Jobs, Jobs, Product Management | Tags: |

Does the position below sound like you or someone you know? Apply here: http://bit.ly/aEDvff

The Product Management team is responsible for leading company activities to achieve strategic objectives for Convio’s social media and mobile products by performing market and customer research; securing executive business case approval for product strategy, plans and investments; defining market and product requirements; forecasting and analyzing product performance; and working closely with Development, Marketing, Sales and Services teams to ensure “whole product” success in the marketplace.
 
Primary Responsibilities:
* Identify market opportunities, build the business case, and secure approval and funding to bring products to market.
* Perform market research, competitive analysis and product concept testing to validate and refine decisions.
* Drive go-to-market planning including 4Ps, MRDs, PRDs, product roadmaps, and release plans for new and existing products.
* Drive executive team approval of your proposals and plans.
* Work closely with development teams to manage the full lifecycle of the product, from initiation to delivery to sustaining to retirement.
* Ensure operational alignment across Marketing, Sales and Service efforts to ensure “whole product” success in the marketplace.
* Serve as a public-facing expert for assigned product family.
* Analyze and report success, identify issues and opportunities, and drive continuous improvement for existing offerings.
 
General Qualifications:
* 3+ years experience in software/SaaS product management
* Domain experience in social media and/or mobile marketing and/or products
* Expertise in Pragmatic Marketing software product management and Agile development methodologies.
* Ability to effectively drive results across matrixed teams.
* Can-do attitude with a demonstrated ability to get things done under minimal supervision.
* Excellent time management, communications, decision-making, presentation, and organizational skills.
* Bachelor’s degree in marketing or a relevant business discipline preferred.

Does the position below sound like you or someone you know? Apply here: http://bit.ly/aEDvff

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