Project Management

North American Product Planning and Delivery – PayPal

Posted on September 22, 2010. Filed under: Jobs, Marketing, Maryland Jobs, Omaha, Omaha NE, PayPal, Product Management, Product Marketing, Project Management, San Jose, San Jose Jobs | Tags: |

Apply at and reference requisition 41717BR

Primary Job Responsibilities

PayPal serves a wide spectrum of businesses and consumers in North America (NA) with an ever increasing set of innovative services that enable and enhance online commerce. North America’s merchant services team supports millions of merchants generating over $2,000,000,000 in PayPal revenue with strong YOY growth.

The PayPal NA Merchant Product team represents PayPal’s largest region from a business and customer perspective to other product and development groups within PayPal. Further the group assures we deliver the best products and services to our customers.
The aspiration of PayPal Merchant Services is to win in NA through solutions that drive incremental sales for merchants and delight our customer’s customers.  Our services compete in a dynamic market and require strong planning and execution leaders to take the business to the next level.

The role of the Planning and Deployment Leader will be to own the overall process for delivering new products and services to the NA market. This person will be expected to be a process expert and influential leader within PayPal, working with Product, Development, Account Management, Integration, Sales and Marketing teams, to assure quality solutions are effectively delivered in order to achieve the financial and operational targets for the NA region through a combination of:

• Developing a thorough understanding of product and business objectives and building plans and processes to assure objectives are achieved
• Facilitate participation of impacted customer facing teams in the upfront product planning efforts
• Balancing product and development priorities to deliver optimum return on the NA Region’s product investments
• Managing internal product vendors such as Global Product, Platform, Risk and Credit
• Leading a team of employees to coordinate product roll outs and product training
• Access and assure operational readiness prior to major product releases
• Track and manage product deficiencies to drive resolution
• Lead data driven continuous improvement efforts for the product planning and deployment process
• Co-coordinating where required with EU and APAC regions to ensure best practices are shared globally 

Job Requirements        

• Extensive industry experience related to financial services or ecommerce
• 10+ yrs experience in a project or program management role
• 5+ yrs experience managing new product launches or product releases
• Excellent interpersonal, communication and presentation skills
• Ability to get things done with matrix teams and managing by influence
• Able to manage multiple projects simultaneously and comfortable working in a fast-paced environment
• Strong organizational and process management skills
• Comfortable using project management and collaboration tools
• Well versed in product life cycle methodologies
• Proven team leadership and people management skills
• Ability to set priorities, dates and hold team members accountable
• PMP or other Project Management Certification a plus


Bachelor’s degree required. Masters degree or equivalent preferred.

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Project Management Office Director, Austin, Texas

Posted on May 10, 2010. Filed under: Austin, Austin Texas Jobs, Project Management, Texas Jobs | Tags: , |

Skill Set:

Effective project management of our client engagements is mission critical to our client success. The Project Management Office (PMO) Director is responsible for all client engagement execution. This includes proactive leadership of the project managers, client projects, and any escalations. This also includes all operational aspects of true project management; revenue production and forecasting, earned value analysis of all engagements, and ongoing CSAT measurement. The PMO Director provides a level of leadership, training/preparedness, support and mentoring to project managers tailored to their individual needs. Additional responsibilities include the support of sales opportunities and review/approval of deals (SOW dependencies, deliverables and commitments) prior to final signoff. We have a broad portfolio of projects ranging from simple ‘transactional’ projects to complex systems integration types of projects leveraging partners for specific portions of work.

The ideal candidate has a broad understanding of online marketing and CRM deployment domain knowledge. Excellent communication skills and the ability to gain the respect of the project managers and motivate them through difficult situations is a must.


  • Support of sales opportunities to qualify, estimate, and develop the detailed planning package
  • Staffing of project managers to incoming opportunities
  • Implementation, operation and continued improvement of project management processes including: CSAT surveys and corrective actions, proactive scope management, project planning and tracking (i.e., Earned Value Analysis), periodic project reviews
  • Forecast and achieve revenue targets
  • Provide project management leadership, mentoring, training, and support for ~20 Project Managers
  • Understand and maintain/improve customer satisfaction
  • Constantly improve the client experience and PM practices

Distinguishing Skills/Competencies:

  • Strong Project Management/leadership expertise (including planning, execution and motivation)
  • Demonstrated excellent communication (verbal and written), presentation and  facilitation skills
  • Online marketing and CRM domain experience
  • Process oriented with strong operational focus
  • Familiarity with PSA systems and MS Office
  • Responsive to, and early adopter of, change
  • Constant sense of urgency

Education Minimum Required:

BS/BA College degree

Extensive Project Management and People Management Training (or equivalent)

Experience Minimum Required:

7 years direct project management experience

5 years direct PMO leadership experience

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