San Jose

North American Product Planning and Delivery – PayPal

Posted on September 22, 2010. Filed under: Jobs, Marketing, Maryland Jobs, Omaha, Omaha NE, PayPal, Product Management, Product Marketing, Project Management, San Jose, San Jose Jobs | Tags: |

Apply at www.ebaycareers.com and reference requisition 41717BR

Primary Job Responsibilities

PayPal serves a wide spectrum of businesses and consumers in North America (NA) with an ever increasing set of innovative services that enable and enhance online commerce. North America’s merchant services team supports millions of merchants generating over $2,000,000,000 in PayPal revenue with strong YOY growth.

The PayPal NA Merchant Product team represents PayPal’s largest region from a business and customer perspective to other product and development groups within PayPal. Further the group assures we deliver the best products and services to our customers.
 
The aspiration of PayPal Merchant Services is to win in NA through solutions that drive incremental sales for merchants and delight our customer’s customers.  Our services compete in a dynamic market and require strong planning and execution leaders to take the business to the next level.

The role of the Planning and Deployment Leader will be to own the overall process for delivering new products and services to the NA market. This person will be expected to be a process expert and influential leader within PayPal, working with Product, Development, Account Management, Integration, Sales and Marketing teams, to assure quality solutions are effectively delivered in order to achieve the financial and operational targets for the NA region through a combination of:

• Developing a thorough understanding of product and business objectives and building plans and processes to assure objectives are achieved
• Facilitate participation of impacted customer facing teams in the upfront product planning efforts
• Balancing product and development priorities to deliver optimum return on the NA Region’s product investments
• Managing internal product vendors such as Global Product, Platform, Risk and Credit
• Leading a team of employees to coordinate product roll outs and product training
• Access and assure operational readiness prior to major product releases
• Track and manage product deficiencies to drive resolution
• Lead data driven continuous improvement efforts for the product planning and deployment process
• Co-coordinating where required with EU and APAC regions to ensure best practices are shared globally 

Job Requirements        

• Extensive industry experience related to financial services or ecommerce
• 10+ yrs experience in a project or program management role
• 5+ yrs experience managing new product launches or product releases
• Excellent interpersonal, communication and presentation skills
• Ability to get things done with matrix teams and managing by influence
• Able to manage multiple projects simultaneously and comfortable working in a fast-paced environment
• Strong organizational and process management skills
• Comfortable using project management and collaboration tools
• Well versed in product life cycle methodologies
• Proven team leadership and people management skills
• Ability to set priorities, dates and hold team members accountable
• PMP or other Project Management Certification a plus

Education

Bachelor’s degree required. Masters degree or equivalent preferred.

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Sr Manager Large Merchant Products – PayPal

Posted on September 22, 2010. Filed under: California Jobs, Jobs, Marketing, PayPal, Product Marketing, San Jose, San Jose Jobs | Tags: |

Please apply to requisition 41687BR on http://www.ebaycareers.com

Primary Job Responsibilities

PayPal serves a wide spectrum of businesses and consumers in North America (NA) with an ever increasing set of innovative services that enable and enhance online commerce. North America’s merchant services team supports millions of merchants generating over $2,000,000,000 in PayPal revenue with strong YOY growth.

The PayPal NA Merchant Product team represents PayPal’s largest region from a business and customer perspective to other product and development groups within PayPal. Further the group assures we deliver the best products and services to our customers.
 
The aspiration of PayPal Merchant Services is to win in NA through solutions that drive incremental sales for merchants and delight our customer’s customers.  Our services compete in a dynamic market and require astute and outward looking product and marketing leaders to take the business to the next level.

The role of the Large Merchant (LM) Market Segment Leader will be to own the strategy and P&L for the top 500 internet merchants and other top brand merchants in NA.

This person will be expected to be a segment expert and influential leader within PayPal, working with Product, Development, Channel, Sales and Marketing teams, to address market segment needs and achieve the financial and operational targets for the NA region through a combination of:

• Developing a thorough understanding of the market including problem/opportunity identification, market definition, win/loss analysis and buyer/user personas
• Communicating market needs to and driving product priorities via Global Product Line Teams (GPLTs), PayPal Risk, Platform Team, and Global Credit Organizations
• Optimizing the NA product portfolio, pricing and distribution strategy.
• Defining and articulating product positioning
• Strategizing growth in new customer acquisition across all channels (website, channel, and telesales)
• Working with the NA merchant marketing, sales, channel and account management teams on go-to-market planning for new products or product changes
• Working with business development and channel teams to identify and win partnership opportunities and strategic alliances
• Developing business cases for product additions or enhancements
• Acting as a consolidated and data driven “voice of the customer”
• Co-ordinating where required with EU and APAC regions to ensure best practices are shared globally

Job Requirements

• Extensive industry experience related to financial services, ecommerce.
• 10+ yrs experience in a product management, product marketing or product strategy role
• 5+ yrs relevant real-world experience serving or working for an LM.
• Excellent interpersonal, communication and presentation skills; comfortable making c-level or public presentations
• Ability to get things done with matrix teams and managing by influence
• Able to manage multiple projects simultaneously and comfortable working in a fast-paced environment
• Proven leadership skills
• Strong analytical skills – able to understand and interpret data, make decisions based on data and solid business case rationale
• Talent to draw hypothesis and lead efforts to prove them through testing and/or research

Education

Bachelor’s degree required, Masters Degree or Equivalent preferred

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Sr Manager SMB Products – PayPal

Posted on September 16, 2010. Filed under: California Jobs, Jobs, Marketing, PayPal, San Jose, San Jose Jobs | Tags: , , |

Fit the requirements? Please apply at www.ebaycareers.com and reference requisition 41716BR.

Primary Job Responsibilities

PayPal serves a wide spectrum of businesses and consumers in North America (NA) with an ever increasing set of innovative services that enable and enhance online commerce. North America’s merchant services team supports millions of merchants generating over $2,000,000,000 in PayPal revenue with strong YOY growth.

The PayPal NA Merchant Product team represents PayPal’s largest region from a business and customer perspective to other product and development groups within PayPal. Further the group assures we deliver the best products and services to our customers.
 
The aspiration of PayPal Merchant Services is to win in NA through solutions that drive incremental sales for merchants and delight our customer’s customers.  Our services compete in a dynamic market and require astute and outward looking product and marketing leaders to take the business to the next level.

The role of the SMB Market Segment Leader will be to own the strategy and P&L for the SMB segment in NA. This person will be expected to be a segment expert and influential leader within PayPal, working with Product, Development, Channel, Sales and Marketing teams, to address market segment needs and achieve the financial and operational targets for the NA region through a combination of:

• Developing a thorough understanding of the market including problem/opportunity identification, market definition, win/loss analysis and buyer/user personas
• Communicating market needs to and driving product priorities via Global Product Line Teams (GPLTs), PayPal Risk, Platform Team, and Global Credit Organizations
• Optimizing the NA product portfolio, pricing and distribution strategy.
• Defining and articulating product positioning
• Strategizing growth in new customer acquisition across all channels (website, channel, and telesales)
• Working with the NA merchant marketing, sales, channel and account management teams on go-to-market planning for new products or product changes
• Working with business development and channel teams to identify and win partnership opportunities and strategic alliances
• Developing business cases for product additions or enhancements
• Acting as a consolidated and data driven “voice of the customer”
• Coordinating where required with EU and APAC regions to ensure best practices are shared globally

Job Requirements

• Extensive industry experience related to financial services, ecommerce.
• 10+ yrs experience in a product management, product marketing or product strategy role
• 5+ yrs relevant real-world experience servicing or working for small business entities.
• Excellent interpersonal, communication and presentation skills; comfortable making c-level or public presentations
• Ability to get things done with matrix teams and managing by influence
• Able to manage multiple projects simultaneously and comfortable working in a fast-paced environment
• Proven leadership skills
• Strong analytical skills – able to understand and interpret data, make decisions based on data and solid business case rationale
• Talent to draw hypothesis and lead efforts to prove them through testing and/or research

Education

Bachelors required, Masters Degree or equivalent preferred

Fit the requirements? Please apply at www.ebaycareers.com and reference requisition 41716BR.

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Sr Manager Digital Goods Segment – PayPal

Posted on September 13, 2010. Filed under: California Jobs, Jobs, Marketing, Maryland Jobs, Omaha, Omaha NE, PayPal, Product Management, Product Marketing, San Jose, San Jose Jobs |

Are you the ideal candidate for this position? Then please apply at www.ebaycareers.com and reference requisition 41685BR

Can be located in either San Jose, CA; Omaha, NE or Timonium, MD

Primary Job Responsibilities

PayPal serves a wide spectrum of businesses and consumers in North America (NA) with an ever increasing set of innovative services that enable and enhance online commerce. North America’s merchant services team supports millions of merchants generating over $2,000,000,000 in PayPal revenue with strong YOY growth.

The PayPal NA Merchant Product team represents PayPal’s largest region from a business and customer perspective to other product and development groups within PayPal. Further the group assures we deliver the best products and services to our customers.

The aspiration of PayPal Merchant Services is to win in NA through solutions that drive incremental sales for merchants and delight our customer’s customers.  Our services compete in a dynamic market and require astute and outward looking product and marketing leaders to take the business to the next level.

The role of the DG Market Segment Leader will be to own the strategy and P&L for the DG segment in NA including online-gaming, media and other sellers of intangible goods and services. This person will be expected to be a segment expert and influential leader within PayPal, working with Product, Development, Channel, Sales and Marketing teams, to address market segment needs and achieve the financial and operational targets for the NA region through a combination of:

• Developing a thorough understanding of the market including problem/opportunity identification, market definition, win/loss analysis and buyer/user personas
• Communicating market needs to and driving product priorities via Global Product Line Teams (GPLTs), PayPal Risk, Platform Team, and Global Credit Organizations
• Optimizing the NA product portfolio, pricing and distribution strategy.
• Defining and articulating product positioning
• Strategizing growth in new customer acquisition across all channels (website, channel, and telesales)
• Working with the NA merchant marketing, sales, channel and account management teams on go-to-market planning for new products or product changes
• Working with business development and channel teams to identify and win partnership opportunities and strategic alliances
• Developing business cases for product additions or enhancements
• Acting as a consolidated and data driven “voice of the customer”
• Coordinating where required with EU and APAC regions to ensure best practices are shared globally

Job Requirements

• Extensive industry experience related to financial services, ecommerce.
• 10+ yrs experience in a product management, product marketing or product strategy role
• 5+ yrs relevant real-world experience serving or operating in the online-gaming, media or social networking market space.
• Excellent interpersonal, communication and presentation skills; comfortable making c-level or public presentations
• Ability to get things done with matrix teams and managing by influence
• Able to manage multiple projects simultaneously and comfortable working in a fast-paced environment
• Proven leadership skills
• Strong analytical skills – able to understand and interpret data, make decisions based on data and solid business case rationale
• Talent to draw hypothesis and lead efforts to prove them through testing and/or research

Education

Bachelor’s degree required; Masters degree or equivalent preferred

Are you the ideal candidate for this position? Then please apply at www.ebaycareers.com and reference requisition 41685BR

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Director Global Strategy, PayPal, San Jose, CA

Posted on August 31, 2010. Filed under: California Jobs, Corporate Development, PayPal, San Jose, San Jose Jobs |

Do you think you might be a fit for this opening? Please forward your resume to khollenshead (at) paypal (dot) com and reference requisition 40797BR

The Director Global Strategy position at PayPal is primarily responsible for leading strategic and management consulting projects that deliver measurable value to PayPal. The position is highly visible in the organization and involves frequent interaction with all PayPal staff levels and external stakeholders, including the senior executive team, at the head office and in the regions.

 The position’s responsibilities include:

  • Strategy development: Supports the development and implementation of PayPal’s corporate vision, strategy, and long-term strategic priorities.
  • Strategic execution: Structures and leads complex strategic projects for senior management. Facilitates cross-functional and cross-regional teams. Performs strategic analysis and problem solving. Prepares and delivers executive-level presentations 
  • Thought leadership: Leads “research” type engagements to develop and articulate PayPal’s position on long-term strategic issues
  • Growth strategy: Leads projects to assess and kick-start growth opportunities
  • Market intelligence:  Develops insightful market intelligence about key industry trends (technology, competitors, consumers, regulatory, etc.) and informs the organization of their strategic implications

STRUCTURE

The position reports to the Head of PayPal Strategy in the Strategy and Corporate Development Group

JOB REQUIREMENTS

  • World class strategic and analytical capabilities
  • Deep understanding of new products/technologies (mobile, security, Internet, identity, authentication)
  • Leadership experience in complex global organizations
  • Strategic project management experience
  • Superior communications and influence skills
  • Highly collaborative, used to work in a consensus driven culture
  • People motivation and development skills
  • Comfortable with uncertainty

BASIC QUALIFICATIONS

  • MBA or engineering degree from a top school
  • Minimum of 10 years  post-MBA experience in related fields
  • Top strategy consulting (e.g. BCG, McKinsey or Bain) or top corporate strategy/innovation experience, combined with relevant industry experience, is a must
  • Strategic expertise in at least two of the following areas: banking, payments, retail and online commerce, social networking, social gaming, and mobile
  • Fast-track career development
  • Fun, outgoing, and easy to work with
  • International experience and foreign language skills are a plus

Do you think you might be a fit for this opening? Please forward your resume to khollenshead (at) paypal (dot) com and reference requisition 40797BR

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Sr. Product Manager – PayPal, San Jose, CA

Posted on August 25, 2010. Filed under: California Jobs, Jobs, PayPal, Product Management, San Jose, San Jose Jobs |

 Interested? Apply at http://www.ebaycareers.com and use requisition 42132BR.

Primary Job Responsibilities

Objective: Create a compelling consumer focused onboarding experience that maximizes customer comprehension of PayPal’s products and services and the number of prospects who use them in the first 90 days of signing up.

The global consumer onboarding product manager will work with product and marketing managers in different geographies, analyze the current behavior, customer feedback, opportunities, planned improvements, competition and best practices to lead a team of User interaction and tech experts to create a best-in-class consumer onboarding experience that will achieve the goals outlined above.

In addition, the product manager will work with the teams in different markets to create the best go to market plan to pilot the new experience and eventually launch it globally. This position be part of the Customer Experience team in PayPal’s Global Product and Experience organization.

Job Requirements

At least 5 years in product management with a focus on Internet consumer products and/or experiences. A demonstrated ability to analyze and improve online acquisition, activation experiences. Any experience in consumer concept selling would be a plus. So, will be international experience and understanding of multiple consumer markets.

The ideal candidate will have a knowledge of best practices in consumer internet interaction and an appreciation of how different interaction and visual styles affect appeal and comprehension for customers. Knowledge of payment products, compliance requirements would give an advantage.

Education

Bachelors Degree Required

Interested? Apply at http://www.ebaycareers.com and use requisition 42132BR

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SEO Specialist – PayPal, San Jose, CA

Posted on August 19, 2010. Filed under: California Jobs, Jobs, Marketing, PayPal, San Jose, San Jose Jobs | Tags: , |

Think you meet the qualifications? Apply at www.ebaycareers.com using requisition 42198BR.

Primary Job Responsibilities

  • Manage day-to-day aspects of PayPal’s global SEO program:
    • Keyword research and competitive benchmarking
    • Develop and document detailed website recommendations
    • Work with content and creative teams to execute recommendations
    • Measure and report on business impact (ROI)
  • Work cross-functionally to align SEO goals with global Marketing, Product and Technology strategy
  • Develop global SEO strategy for PayPal web properties (e.g. PayPal.com, PayPal.ca, and X.com)
  • Continuous analysis and optimization of global SEO efforts and results – derive actionable insights and programs to increase rank, drive traffic, and ultimately customer acquisition and engagement
  • Track, report, and analyze SEO performance on a weekly basis
  • Coordinate with global SEO counterparts at the entire family of eBay companies

Job Requirements    

  • 5+ years of work experience in Search Engine Optimization
  • Bachelors/Advanced degree (with evidence of strong performance)
  • Deep understanding of SEO and web technologies
  • Very strong orientation to details
  • Impeccable project management skills with an aptitude to manage multiple projects simultaneously
  • Experience leading, inspiring and influencing cross-functional teams
  • Must have impeccable writing, presentation and communication skills
  • Experience collaborating with software engineers and IT professionals (and speak their language)
  • Demonstrated ability to solve complex problems with innovative solutions
  • Self-starter approach to work, with an eagerness to consistently meet and exceed objectives
  • Fluent in multiple languages a plus (specifically Spanish, French, Portuguese)
  • Fun, energetic and collaborative personality
  • Active participant in the Blog community a plus

Education

Bachelors Degree Required

Think you meet the qualifications? Apply at www.ebaycareers.com using requisition 42198BR.

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Head of Marketing – MicroPlace (a PayPal company) – San Jose, CA

Posted on August 18, 2010. Filed under: California Jobs, Jobs, Marketing, MicroPlace, PayPal, San Jose, San Jose Jobs |

Requisition: 42189BR

Fit the description? Apply at www.ebaycareers.com using requisition 42189BR

Primary Job Responsibilities

Senior Manager Marketing

MicroPlace’s mission is to inspire individuals to make a difference in the fight against poverty by making investments that help the poor access financial systems. Our ability to deliver on our mission is entirely driven by our ability to engage with the public, generate enthusiasm for what we do and persuade them to join us in making a difference in the world.

Your mission as Head of Marketing for MicroPlace is to drive the strategy to successfully build a loyal and enthusiastic base of customers whose investments reflect their passion for poverty alleviation. We want you to bring energy, passion, creativity and a strategic orientation to our marketing efforts. You will be responsible for:

  • Creating and driving our marketing strategy: Your first order of business will be to understand the MicroPlace product and value proposition and come up with a plan of attack on how best to market Microplace and acquire investors.
  • Leveraging the PayPal connection: MicroPlace has a unique opportunity to engage with millions of active PayPal users and have a conversation with them about making a difference in the world. You will be responsible for articulating a strategy on how to market MicroPlace to PayPal users and to drive the implementation of that strategy with the PayPal marketing organization. 
  • Engaging users to be evangelists: To be successful, MicroPlace needs to convert its users into evangelists. One of your primary responsibilities will be to figure out how to get new investors by getting our existing customers to market our product enthusiastically to their friends and family.
  • Retaining our user base: Our biggest business driver is to get existing users to reinvest when their investments mature and up sell them on investing more with us. You will be responsible for optimizing our existing re-investment strategy.
  • Creating communications and messaging: You will be the voice of MicroPlace and drive the communications and messaging strategy to our existing and potential investors on the website, our blog, newsletters, emails and our collateral.
  • Driving brand recognition: You will actively work with our product team to develop a user experience both product and service delivery that delivers on our brand promise and accretes positively to the PayPal brand
  • Building partnerships: MicroPlace also has an opportunity to work with partners and affiliates to drive user acquisition and investment dollars. You will be responsible for coordinating with our business development team on how best to work with partners to acquire investor
  • Managing PR: You will be responsible for working with our PR agency to integrate PR into our marketing efforts.

Job Requirements

  • At least  10 years of consumer marketing experience with at least three years as a web marketer
  • The intellectual horsepower to drive the strategy around bringing a new category of product to market
  • A strong understanding around developing product value proposition, positioning and branding
  • Conceptualized and implemented online marketing programs successfully
  • Exceptional verbal and written communication/story telling skills
  • An eye and aesthetic sense for compelling and original creative
  • Retail financial services marketing experience a plus 

Education

 Bachelors degree required. Masters Degree or Equivalent preferred.

Fit the description? Apply at www.ebaycareers.com using requisition 42189BR

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Transaction Management Sr. Analyst – PayPal – San Jose, CA

Posted on August 16, 2010. Filed under: Analytics, California Jobs, PayPal, Quantitative, San Jose, San Jose Jobs |

Responsibilities

The PayPal Global Core Payments group is responsible for defining and managing global payment solutions and partnerships that enable the movement of funds into and out of the PayPal system. Transaction Management Sr. Analyst, a critical and highly visible role of Global Core Payments, will manage transaction expenses logic and provide insights/analytics to optimize transaction expense.

JOB DUTIES

• Manage transaction expense logic and process by working with various parties – markets, platform, data management, to design data architecture, ensure the relevant cost data captured correctly in Teradata, which is critical to manage transaction expense

• Develop statistical and financial models to analyze the business impact of new initiatives, changes to existing initiatives (e.g. contract re-negotiations), process improvements and fee changes

• Support initiatives to optimize transaction expense

• Provide analysis and recommendations on transaction costs to support the markets, compliance, strategy and GCP platform teams

• Maintain and enhance key business reports, and communicate the trends and opportunities

• Engage in end-to-end project management, including problem/project scoping, methodology/approach, fact/data gathering and manipulation, analysis and modeling, problem solving, and communication of insights and recommendations.

• Present business insights to multiple levels of management across business units and functional areas

• Develop strong working relationships with cross-functional groups across the organization

Experience/Skills

• 4-7 years of experience in analytics/quantitative role in banking, consulting or related industries

• Demonstrated excellence in quantitative analysis

• 2-7 years experience with SQL (preferably on Teradata), and a good understanding of relational databases(foreign keys, primary keys, normalization etc.)

• High level of proficiency in Base SAS and SAS Enterprise Miner

• Solid knowledge of UNIX environment and basic UNIX scripting

• High level of proficiency in Excel, Access and PowerPoint

• Strong problem-solving & multi-tasking skills

• Excellent interpersonal, communication and presentation skills

• Ability to ensure quality of analytics with the mindset of big business picture

• Working in cross-functional and cross-cultural teams, and be able to communicate technically intricate concepts/results in business terms

• Familiarity with payment is preferred

• BS in a quantitative field, MS preferred

Feel you meet the qualifications? Please forward your resume to khollenshead (at) paypal (dot) com.

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